I have the rose gold version of the gold heart lock and purchased the yellow gold heart lock because I love it so much! However, when I received it, the quality was not there. The pendant looked like a draft because the bend was crooked which made the pendant sit diagonally when worn, the 'dot' on the top right looked like a messy blob, and the sides of the pendant were also a messy job. On top of that, I had to pay the return fee even though I was returning a defective item. Overall, just not happy about it. Which is a shame
Thanks for taking the time to provide your feedback! I'm so sorry for your negative experience with us this time around. As we explained, from time to time we may change manufacturers for our designs which may result in some minor variations. Therefore the piece you received now is one of those instances, and is not exactly identical to the one you received 3 years ago.
When we received your return we could not find any defects but we understand that it did not meet your expectations, so as a gesture of goodwill we have processed a full refund including the return postage cost.
We hope this makes things right for you and thanks for giving us a chance. As a small business we are always striving to improve. x
Great quality and arrived super quick .
Im in love with this pendant 😍
I’ve been looking at this locket for so long! I am so pleased to be able to own it now. I’ve had compliments from others as it’s such a lovely piece!
The gold is really lovely and the quality is excellent. Perfect addition to my existing necklaces from Sit & Wonder :)
I had to wait for this to be restocked as I missed out previously, now I'm absolutely thrilled with my new yellow gold heart locket. It's the perfect addition to a long chain I was given for my birthday. Quality is incredible for such a good price. Thanks so much xx