Hi Maz,
Thanks for taking the time to provide your feedback! I'm so sorry for your negative experience with us this time around. As we explained, from time to time we may change manufacturers for our designs which may result in some minor variations. Therefore the piece you received now is one of those instances, and is not exactly identical to the one you received 3 years ago.
When we received your return we could not find any defects but we understand that it did not meet your expectations, so as a gesture of goodwill we have processed a full refund including the return postage cost.
We hope this makes things right for you and thanks for giving us a chance. As a small business we are always striving to improve. x
- S&W
