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Holiday FAQs

The last day we will be dispatching orders is 21 Dec 2022.

Orders received by 12pm AEDT on 21 Dec 2022 will be dispatched before our office closes over the holidays.

OFFICE CLOSURE: 22 Dec 2022 - 12 Jan 2023

OFFICE RE-OPENS: 13 Jan 2023

Please note: During our office closure, we will not be dispatching orders or responding to enquiries.

This is the only time in the year for our team to take a well deserved break so we appreciate your patience during this time! We will respond to all of your enquiries upon our return. x

All orders placed during 19 Nov 2022 - 31 Dec 2022 can be returned or exchanged up until 21 Jan 2023.*

*If they meet the criteria in our Returns Policy.

Place your orders by these dates to receive them in time for Christmas.

FOR 'BLOCK / SCRIPT LETTER' PENDANTS OR NECKLACES

- All states (except NT) order by 5 Dec 2022 9am AEDT

- NT: Please contact us

FOR 'SIGNED & SEALED / HALO INITIAL' PENDANTS OR NECKLACES

- All states (except NT) order by 19 Dec 2022 9am AEDT

- NT order by 14 Dec 2022 9am AEDT

ALL OTHER IN STOCK ITEMS:

- All states (except NT) order by 19 Dec 2022 9am AEDT

- NT order by 14 Dec 2022 9am AEDT

Please note: These dates to not apply to our Diamond Rings collection. Please refer to the production times in the individual listing.

We offer complimentary gift wrapping and hand written gift notes on every order. Just include your notes at checkout.

Please note: Unless specified otherwise, all pieces will usually be packed in combined boxes, to minimise the amount of packaging used.

If you require separate boxes for specific products, please leave a detailed note at checkout with instructions.

Yes, as long as the item meets the criteria in our Returns Policy. If your gift recipient would like to return an item, we can issue a store credit or process an exchange. To initiate a return as a gift recipient, please submit a return request form.

You can purchase E-Gift cards on our website here. These will be delivered by email directly to your email address. You can then print out or forward them to your gift recipient.

Unfortunately we don't have an in-store pick up option. All of our orders will be delivered by post or courier only.

Holiday Gift Guides

Need a little inspiration? Find the perfect gift this year - whether it be personalised or a meaningful keepsake, we've curated an edit of our best sellers to suit your budget.

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