RETURNS REQUEST

Please fill in the form below to request a return or repair.

We will review your request and respond via email if your request has been approved or rejected.

Change of mind returns

• Strictly no returns on pierced earrings or sale items (marked down in price) unless faulty.
• Items must be in new and in unused condition. Please ensure items are securely packaged to avoid potential damage during transit.
• If you paid for shipping in your original order, these charges will not be refunded.

Returns cost

• Within Australia: We now have a low $8 flat rate return via our Australia Post returns portal. The cost of the return will be deducted from your refund.

• Overseas: You will be responsible for return shipping costs via your choice of carrier.

Exchanges

• We are unable to offer exchanges
• Instead, we suggest returning your item for a refund and creating a new order for the item you want

Returns period

• You must notify us within 14 days from the receipt of your goods if you would like a return.
• Items must be posted (marked as lodged) within 2 weeks of approval of your returns request.

Repairs

• We have a 6 months warranty to cover manufacturing faults. If your product is deemed to be faulty we will either repair or replace your item at no additional cost. 
• Damage due to wear and tear is not covered under our manufacturing warranty. Examples of wear and tear include tarnish, scratches, dents and stretched chains.
• If you would like a piece of jewellery repaired, we will advise at the time of your request whether it is something we are able to facilitate at an additional cost.