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RETURNS REQUEST

Please fill in the form below to request a return or repair.

We will review your request and respond via email if your request has been approved or rejected.

 

ALL REQUESTS ARE SUBJECT TO THE FOLLOWING TERMS:

Change of mind returns

  • Strictly no returns on pierced earrings or sale items (marked down in price) unless faulty.
  • Items must be in new and in unused condition. Please ensure items are securely packaged to avoid potential damage during transit.
  • If you paid for shipping in your original order, these charges will not be refunded.


Returns cost

  • Within Australia: We now have a low $8 flat rate return via our Australia Post returns portal. The cost of the return will be deducted from your refund.

  • Overseas: You will be responsible for return shipping costs via your choice of carrier.


Exchanges

  • We are unable to offer exchanges
  • Instead, we suggest returning your item for a refund and creating a new order for the item you want

 

    Returns period

    • You must notify us within 14 days from the receipt of your goods if you would like a return.
    • Items must be posted (marked as lodged) within 2 weeks of approval of your returns request.

      Repairs

      • We have a 6 months warranty to cover manufacturing faults. If your product is deemed to be faulty we will either repair or replace your item at no additional cost. 
      • Damage due to wear and tear is not covered under our manufacturing warranty. Examples of wear and tear include tarnish, scratches, dents and stretched chains.
      • If you would like a piece of jewellery repaired, we will advise at the time of your request whether it is something we are able to facilitate at an additional cost.

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