Please fill in the form below to request a return or repair.
We will review your request and respond via email if your request has been approved or rejected.
ALL REQUESTS ARE SUBJECT TO THE FOLLOWING TERMS:
Change of mind returns
- Strictly no returns on pierced earrings or sale items (marked down in price) unless faulty.
- Items must be in new and in unused condition. Please ensure items are securely packaged to avoid potential damage during transit.
- If you paid for shipping in your original order, these charges will not be refunded.
Overseas: You will be responsible for return shipping costs via your choice of carrier.
- We are unable to offer exchanges
- Instead, we suggest returning your item for a refund and creating a new order for the item you want
- You must notify us within 14 days from the receipt of your goods if you would like a return.
- Items must be posted (marked as lodged) within 2 weeks of approval of your returns request.
- We have a 6 months warranty to cover manufacturing faults. If your product is deemed to be faulty we will either repair or replace your item at no additional cost.
- Damage due to wear and tear is not covered under our manufacturing warranty. Examples of wear and tear include tarnish, scratches, dents and stretched chains.
- If you would like a piece of jewellery repaired, we will advise at the time of your request whether it is something we are able to facilitate at an additional cost.