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RETURNS & WARRANTY

How to return your item/s

1. Request a return using this form.

2. Once your eligibility for return has been approved, we will notify you via email with instructions on where/how to send your return back to us.

 

Returns Policy

Change of mind returns

  • Strictly no returns on pierced earrings, sale items (marked down in price) and 'made-to-order' pieces.
  • Items must be in new and in unused condition. Please ensure items are securely packaged to avoid potential damage during transit.
  • If you paid for shipping in your original order, these charges will not be refunded.

Returns cost
  • Within Australia: We now have a low $8 flat rate return via our Australia Post returns portal. The cost of the return will be deducted from your refund.

  • Overseas: You will be responsible for return shipping costs via your choice of carrier.

Exchanges

  • We are unable to offer exchanges
  • Instead, we suggest returning your item for a refund and creating a new order for the item you want

    Returns period

    • You must notify us within 14 days from the receipt of your goods if you would like a return.
    • Items must be posted (marked as lodged) within 2 weeks of approval of your returns request.

       

      Return shipping

      A flat rate $8 returns shipping cost will be deducted for all returns within Australia if you decide to use our Returns Portal. Return shipping costs are non-refundable.

      If you are returning a parcel from overseas, you will be responsible for the cost of shipping back to us in Sydney, Australia via your choice of carrier.

      Free Returns via PayPal:If you paid with PayPal, you may be eligible to have your returns shipping cost reimbursed by PayPal under their 'Refunded Returns' program. For more information please refer to PayPal's terms here or contact them directly. 

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

      Please note due to different credit card companies and banks it may take up to 2 weeks for your refund to appear.

       

      Late or missing refunds

      If you haven’t received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at: contact@sitandwonder.com.au.

       

      Sale items

      Only full priced items may be returned for a refund. Unfortunately sale and promotional items cannot be refunded unless faulty.

       

      Warranty

      We offer a 6 month warranty on damage caused by manufacturing faults only. Items that fall within this period will be repaired or replaced at no extra cost.

      Any accidental breakage or damage through wear and tear by the customer is not covered under this warranty. However, your piece may be repaired or replaced for a fee, and each piece is assessed on a case by case basis.

      Please note that our jewellery is delicate in nature and although quality materials are used, they are still susceptible to damage. To avoid accidental damage or breakage, please follow our comprehensive care instructions.

      To request a repair or replacement, please fill in this form.

       

      Faulty items

      Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product, please fill in this form and attach supporting images. If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.

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